TERMS OF SERVICE DELIVERY

Ahmadi Xani Travel Agency

1. SERVICE DELIVERY PROCEDURES

1.1 Booking Confirmation

Confirmation timeframe: 24 to 48 hours after receiving initial payment
Documents provided: Travel vouchers, detailed itineraries, emergency contacts
Delivery method: Secure email + SMS confirmation
Available languages: French, English, Arabic, Kurdish

1.2 Travel Document Delivery

Flight tickets: Sent by email 72h before departure (e-tickets)
Hotel vouchers: Transmitted 48h before arrival
Guides and itineraries: Provided during pre-travel briefing or by email
Emergency documents: 24/7 contacts provided in travel folder

2. DELIVERY ZONES AND COVERAGE

2.1 Covered Destinations

Iraq: Complete coverage including Iraqi Kurdistan
Iran: All major tourist cities
Turkey: Istanbul, Cappadocia, Mediterranean and Aegean coasts
European Balkans: Croatia, Bosnia, Serbia, Montenegro, Albania, North Macedonia

2.2 On-Site Services

Airport reception: Local guide available in all our destinations
Local transport: Air-conditioned vehicles with experienced drivers
Local assistance: Ahmadi Xani representative in each stopover city

3. DELIVERY TIMEFRAMES BY SERVICE TYPE

3.1 Group Travel

Standard booking: 15 to 30 days before departure
Express booking: 7 to 14 days (15% surcharge applicable)
Last-minute booking: 48h to 7 days (25% surcharge)

3.2 Private VIP Services

Custom planning: 7 to 21 days depending on complexity
VIP express services: 48h to 7 days (premium surcharge)
Itinerary modifications: Possible up to 48h before departure

4. TECHNICAL DELIVERY CONDITIONS

4.1 Guaranteed Service Quality

Accommodation: 3 to 5-star hotels according to chosen category
Transport: Recent, insured and air-conditioned vehicles
Guides: Certified professionals, multilingual
Catering: Selected establishments meeting hygiene standards

4.2 Service Standards

Punctuality: Strict adherence to announced schedules
Cleanliness: Vehicles and equipment maintained daily
Safety: Travel insurance included, GPS-equipped vehicles
Communication: Permanent radio/telephone link with the agency

5. DELIVERY AND MODIFICATION POLICY

5.1 Accepted Modifications

Before 30 days: Free modifications (within reasonable limits)
15 to 29 days: Modification possible with €50 fee per person
7 to 14 days: Limited modification with €100 fee per person
Less than 7 days: Exceptional modifications only

5.2 Cancellation Policy

More than 45 days: Full refund (banking fees deducted)
30 to 44 days: 80% refund of total amount
15 to 29 days: 50% refund of total amount
Less than 15 days: No refund (except force majeure cases)

6. CUSTOMER ASSISTANCE AND SUPPORT

6.1 Pre-Travel Support

Dedicated advisor: Single point of contact for your file
Mandatory briefing: Information session 48h before departure
Travel checklist: Personalized documents and recommendations
Visa assistance: Help with administrative procedures if necessary

6.2 Travel Assistance

24/7 hotline: +964 770 034 0080 (travel emergencies)
Local representative: Direct contact in each destination
Mobile app: Real-time tracking of your trip
WhatsApp chat: Instant communication with the team

6.3 Post-Travel Follow-up

Satisfaction survey: Sent within 48h after return
Complaints support: Processing within 72 business hours
Loyalty program: Benefits for recurring customers

7. SPECIAL CONDITIONS

7.1 Peak Season Travel

Affected periods: Nowruz (March), Summer (June-August), Year-end holidays
Extended deadlines: Booking recommended minimum 45 days
Seasonal supplements: Variable by destination (10 to 30%)

7.2 Special Groups

School trips: Reinforced supervision, educational program
Corporate travel: Business services, meeting rooms available
Religious pilgrimages: Specialized guides, respect for religious practices
Senior travel: Adapted pace, medical assistance if necessary

8. RESPONSIBILITIES AND GUARANTEES

8.1 Our Commitments

Service compliance: Services conform to announced program
Liability insurance: Professional liability coverage
Guaranteed refund: In case of proven major non-compliance
Repatriation assistance: Included in all our packages

8.2 Liability Limitations

Force majeure: Events beyond our control
Individual acts: Non-compliant behavior of participants
Weather conditions: Itinerary modifications possible
Local regulations: Mandatory compliance with laws in force

9. CONTACT AND COMPLAINTS

Ahmadi Xani Travel Agency Customer Service

Address: Sugar Factory Zone, Sulaimani-Kirkuk Road
Sulaymaniyah, Kurdistan, Iraq 46001

Phones:

Main: +964 770 034 0080
Secondary: +964 751 134 4647
WhatsApp Business: +964 770 034 0080

Email: info@ahmadixanitravel.com
Website: www.ahmadixanitravel.com

Customer Service Hours:

Monday to Saturday: 8:00 AM - 8:00 PM (GMT+3)
Sunday: 10:00 AM - 6:00 PM (GMT+3)
24/7 Emergencies: +964 770 034 0080

These terms of service delivery are valid for all services offered by Ahmadi Xani Travel Agency. They may be modified at any time with 30 days' notice. Updated version: August 2025